Measurable Business Improvements (MBIs)

Overview

MBI is the name given to our internal performance management system that measures the performance improvements directly brought about by the interventions of our dedicated Teams or programs on behalf of the Client.

Performance improvements are aligned to clients’ commercial objectives and can be expressed in both financial and non financial terms. Additionally, MBI provides a very clear method of demonstrating the ‘added value’ of the team or programme to the client. MBI is at the very core of our business philosophy, it pervades each contract and every team member.  MBI is seen as one of our competitive differentiators that: focuses and drives individual’s activities; delivers quality results; demonstrates added value; and measures the actual impact our Teams have on a Client’s business.

Using the concept of performance management, MBI engages all Team Members in delivering the Client’s Objectives. This is achieved by each Team Member having their own specific targets that are aligned to the achievement of Client commercial objectives. Their actual performance is then measured against those targets and visually represented via their MBI report.

This strategy helps focus and drive the individual Team Member, thereby maximising efficiency and delivering quality results to the Client.

MBI can be used as an diagnostic tool that enables undesired trends to be identified and actioned accordingly.  It provides transparent feedback of  program’s performance and enables clear evaluation of a program, facilitating the setting of new targets / goals

The use of MBI allows our clients to diagnose current situation within our client base as well as our funding providers.  The adult learning division can now analyse how it is performing against the client’s objectives, how each individual is performing against their objectives and how to guarantee quality provision to funding providers.

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